Frequently asked

Questions people ask us.

Missed one? Email hello@pawbaseline.com.

Product

+What is a baseline, exactly?

A personal picture of what's normal for your pet — weight, water, sleep, appetite, energy. Built from 14 days of two-minute check-ins.

+Does PawBaseline work for cats and dogs?

Yes. Every plan supports cats, dogs, or both — with breed-specific guidance and species-appropriate check-in questions.

+How long does daily logging take?

About 90 seconds. We designed it to feel like a calm ritual, not a task.

+Do I need any hardware?

No. A phone is enough. Premium members receive a quarterly wellness kit to make monthly weigh-ins and photos easier.

+Does it work for multiple pets?

Yes. Plus supports up to 3 pets and Premium is unlimited. Each pet gets its own baseline and dashboard.

Data & privacy

+Who can see my pet's data?

Only you, and caregivers you invite (Plus & Premium). We never sell your data.

+Is my data encrypted?

Yes — in transit and at rest, on managed infrastructure.

+Can I export or delete everything?

Anytime. Full export as PDF/CSV, and one-click account deletion.

Vets & care

+Does PawBaseline diagnose my pet?

No. We surface trends and prompt questions. Diagnosis is your vet's job, and we make their job easier.

+How do vets use the report?

Most vets scan the timeline first — weight, water, appetite. It saves 10–15 minutes of the appointment and catches things you'd forget to mention.

+Is this endorsed by veterinarians?

PawBaseline is built with a small advisory board of feline and canine veterinarians.

Billing

+What does it cost?

Essential $5/mo (1 pet), Plus $12/mo (up to 3 pets, caregiver sharing), Premium $29/mo (unlimited pets + quarterly wellness kit).

+Can I cancel anytime?

Yes. Cancellation takes effect at the end of your current billing period. No lock-in, no fees, and you keep your data export.

+What happens if I upgrade or downgrade?

Plan switches take effect at the end of the current billing period so you always finish what you've paid for.