Subscription & Refund Policy

Every paid plan starts with a 14-day free trial. A payment method is required to begin. You are not charged during the trial. Cancel before day 14 and you pay nothing.

• Monthly plans bill every month on the day the trial ended.
• Annual plans bill once per year on the same date.
• Renewal continues until you cancel.
• You receive a receipt by email from our payment processor for every charge.

Cancel any time in Settings → Subscription. Cancellation stops future renewals; you keep access until the end of the period you have already paid for. Your pet records remain in your account and are exportable.

• First charge after a trial: full refund if you request it within 14 days of that charge.
• Annual plans: pro-rated refund of unused full months if requested within 30 days of renewal.
• Accidental duplicate charges are refunded in full, always.
• Refunds are returned to the original payment method and typically take 5–10 business days.

To request a refund, email support@pawbaseline.com from the address on your account.

You can upgrade or downgrade at any time. Upgrades take effect immediately with a pro-rated charge; downgrades take effect at the next renewal.

We do not bill for features labelled Coming soon. If a feature you were charged for is withdrawn, contact us and we will refund the affected period. See the terms of service.